Shipping policy

Last updated: 21 October 2026

At a glance

Delivery cost	Free on every order
Dispatch	1–3 business days
Delivery	4–8 business days after dispatch
Ships from	Bayreuth, Germany
Carrier	DHL, UPS, fully tracked

Where we deliver

We deliver to addresses in the United Kingdom: England, Scotland, Wales and Northern Ireland. We don’t currently deliver to the Channel Islands, BFPO addresses or outside the UK.

Delivery cost

Delivery is free on every order, with no minimum spend.

Processing and delivery times

We pack and dispatch orders within 1–3 business days. Business days are Monday to Friday, excluding public holidays.

Once your order has left us, delivery takes 4–8 business days. In total, most orders arrive within 5–11 business days of being placed. These times are estimates: busy periods, bad weather or carrier delays can occasionally add a few days, and we’ll let you know if we expect a delay.

Tracking your order

Every order is sent with DHL, UPS. When your order is dispatched, you’ll receive an email with your tracking number and a link to follow your parcel.

Customs, duties and VAT

Your order is shipped from Germany, so it travels to the UK as an international parcel. All prices on our website are in pounds sterling (£) and include UK VAT. For orders up to £135, there is nothing extra to pay on delivery. For orders over £135, any import VAT and customs duty are paid by us, so you will never be asked to pay anything on delivery.

Delivery address

Please check your address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we’ll contact you to arrange delivery again or to refund your order.

Lost or damaged parcels

If your tracking hasn’t updated for 5 business days, or your parcel arrives damaged, email us at info@rassen.shop. We’ll look into it with the carrier and send a replacement or give you a full refund.